Led end-to-end development and market launch of an AI-powered Chess Personal Coach Senior AI Product Manager Defined and executed the product vision and strategy for ChessMate leading project from concept to launch, resulting increase in user engagement and improvement in player performance Managed the product roadmap for ChessMate, including conversational AI chatbots and personalized chess recommendation models, prioritizing features that boost user retention and deepen player interaction Led cross-functional teams to fine-tune LLM models for chess strategy recommendations, reducing hallucinations by 40%, and trained image classification models to enhance in-game analysis accuracy by 15%, improving overall user experience Created detailed user stories and acceptance criteria for MVP development, incorporating RAG to enable personalized coaching features, driving increase in user interaction and improvement in game outcomes. Defined key product KPIs, leading to increase in subscription conversion rates, and conducted market analysis to shape a targeted go-to-market strategy that increased brand awareness through influencer partnerships and digital marketing. AIG - Operations Risk Management • Manhattan, NY Aug 2018 - Present Led 2 B2B and 1 B2C SaaS Operations Risk Management Products end-to-end and 20+ feature developments Senior Product Manager // Strategic Program Lead Achievement: Spearheaded GRC Risk Analytics Platform, an AI powered B2B solution using Microsoft Power Business Intelligence which helped the Risk Officers across 8 LOBs to manage and monitor Risk portfolio of $40M Launched Critical Outsourcing Partner, an AI-powered B2B SaaS solution for third-party assessment automation of 20 critical control areas using Archer and power automation RPA, cutting processing time by 80% and doubling decision accuracy Led process optimization and cost-cutting initiatives of B2C GRC Access Request Process Automation using Archer Platform, reducing incident tickets by 90% and lowering operational costs by 5%, streamlining system efficiency Responsibilities: Led product discovery and prioritization for GRC solutions within the Operations Risk Management department, aligning with business objectives and user needs Managed cross-functional teams across NA, EMEA and APAC, including engineers, data scientists, and business stakeholders, to ensure successful product delivery and adoption Defined and implemented product roadmaps, prioritizing features and functionalities based on customer pain points, market trends, and business impact Monitored product performance metrics and KPIs, conducting A/B testing to optimize user experience and drive business outcomes. Collaborated cross-functionally with stakeholders across Compliance, Legal, Control, Technology, and HR departments to gather requirements and ensure alignment with overall business strategy AIG - Market Risk Management • Manhattan, NY Oct 2016 - Aug 2018 Led 2 B2B SaaS Market Risk Management Products end-to-end and 10+ feature developments Senior Product Manager // Risk Analyst Lead Achievements: Launched Stress Testing Platform to support regulatory compliance (CCAR 2016 & 2017) using python , SQL and Power BI, improving risk assessment and supporting key financial processes like Risk Charge and ALM Spearheaded ALM Reporting Platform to monitor asset to liability associations for a $108B investing portfolio using Power BI, providing actionable insights for investment decision-making Developed dynamic real time analytics platform for institutional market and Liquidy portfolio using R, Oracle DB and Power BI, boosting risk visibility and enabling proactive market risk management Responsibilities: Led product strategy and product vision for market risk management solutions, aligning with regulatory requirements and business objectives Developed and maintained product requirement documentation, including user guides, training materials, and release notes. Defined and implemented product roadmaps, prioritizing features and functionalities based on risk assessment, regulatory compliance, and market trends Conducted voice of customer interviews, research and analysis to understand pain points and identify opportunities for product improvement AIG - Credit Risk Management • Manhattan, NY Apr 2011 - Oct 2016 Led 2 B2B SaaS Credit Risk Management Products end to end and 10+ feature developments Product Manager // Senior Risk Analyst Achievement: Led development of Credit Risk Management Platform, enhancing credit risk analysis and monitoring for AIG Property & Casualty and middle office teams. Designed and implemented Tableau-based platform for real-time credit risk exposure analysis across multiple business lines, driving data-backed decision-making. Automated credit exposure uploads for monthly and quarterly reports across all business lines, reducing manual effort by 50%. Streamlined month-end reporting for Political Risk and Trade Credit using SQL automation, cutting reporting time by 30% and improving data consistency. Responsibilities: Led the end-to-end development of credit risk management solutions, ensuring alignment with business goals and regulatory requirements. Developed and maintained product requirement documentation, including technical specifications, user guides, and training materials. Implemented automation solutions for credit exposure uploads and reporting processes, enhancing efficiency and accuracy. Collaborated with cross-functional teams to gather requirements, prioritize features, and deliver high-quality products. Conducted data analysis and created visualizations using Tableau to support decision-making and risk assessment. University of Florida - Warrington College of Business • Florida Aug 2009 - Dec 2010 Software Developer Achievements: Led the design and development of faculty management UI modules, streamlining faculty information monitoring and management using ASP.NET Web Forms and C#.NET, improving usability and operational efficiency. Architected and integrated WCF and Web Services to enable seamless interaction between internal systems and external applications, enhancing system interoperability. Engineered reusable user controls, increasing development efficiency and reducing time-to-market for new features. Optimized database performance by creating complex SQL queries, stored procedures, and triggers, significantly improving data processing speed and system reliability. Mobile2win • Mumbai, India Nov 2005 - Jul 2009 Software Development Team Lead Achievements: Launched high-traffic B2B voting platforms for reality shows like Indian Idol 2 and Philippines Idol on SONY Media Entertainment, handling 5 million requests per hour, driving a 30% revenue growth. Led shortcode-based campaign development for major media clients (Sony TV, HT Media, Sakal), contributing to a 10% increase in revenue through targeted SMS-based engagement. Engineered a cutting-edge API integration between SMS campaigns, subscription/billing services, content delivery, and analytics platforms, streamlining communication and enhancing user experience.